Customer service chatbot for retail software#

If you’ve ever bought anything or tried to get customer support on a company’s website, you’ve probably used both live chat messaging and chatbot before. These automations free up more time for your human agents to address more complex questions or handle customer interactions that need a person to be involved. A good AI chatbot can do this by gathering customer information, handling routine tasks, or answering questions. In customer service, a chatbot can answer customer queries or even help make sales on e-commerce websites. You may also hear some people call these virtual agents, which are very similar in functionality to chatbots.

It does this by using several different technologies like artificial intelligence, machine learning, and natural language processing (NLP) to understand spoken language, and then respond by approximating how people talk.ĪI chatbots don’t usually speak out loud like virtual assistants do, but tend to help customers and answer questions through a live chat or texting format.

Customer service chatbot for retail software#

What is a customer service chatbot?Ī chatbot is essentially a piece of software that can mimic human conversations (many people may think of virtual assistants like Alexa).

In this guide, I’ll walk you through what customer service chatbots can do, examples of use cases, and easy ways to implement a customer service chatbot for your business if that’s something you’re interested in. One exciting example is the customer service chatbot, which is empowering even small businesses and teams to provide a good customer experience, even outside of regular business hours.īut there are some nuances to these chatbots-and there’s definitely a wrong way to use them. Having worked in this space for over 25 years, I’ve seen my fair share of changes in AI and customer service technology.